The guy on the desk at Goldcar was possibly the rudest person I have ever dealt with. He definitely shouldn’t work in customer service. He was very put out we had our own Insurance and therefore did not require his. If goldcar and up as an option in qeeq again I would not book.
No creo que el coche reservado sea similar al que nos entregaron. En Golgcar no reconocían el seguro contratado con QEEQ. No nos permitieron usar el pago a través del móvil, sin haberlo comunicado en las condiciones previas.
We had an unpleasant experience with Goldcar. After we returned the car they changed (faked) the final contract and charged us extra for KM which we didn't drive.
Upgraded to a Fiesta for 9euros. The car had a lot of small damage hope I don’t get blamed. Asked for car to be checked over as we knew it was as we got it but they weren’t bothered
1 hour queue at the airport desk.
Attempted to sell additional insurance
Card machine took 3 attempts to take the 1230Euro deposit.
Deposit taken twice from our credit card.
No reply to any phone calls or e-mails we sent to the Goldcar Fuerta ventura office.
Even their head office did not deal with our complaint.
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Customer Service
Goldcar are a very rude aggressive car hirer.
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