The staff at the Rome airport counter spoke very poor English, hardly understandable. They kept pushing for full insurance, and seemed very displeased when we declined. They gave us a subpar car despite our large luggage. At the parking lot counter, they kept stalling and refusing to change the car, only offering a FIAT500 convertible, which was a struggle to fit our luggage into. I was quite dissatisfied with the service attitude of the Rome airport staff, but to avoid affecting our itinerary, I didn't argue further.
Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.
Avoid this car rental company in Rome at all costs. Either pay 50 euros per day for their insurance or risk facing a nightmare. Since we didn’t purchase insurance from them, they gave us a car with a contract explicitly stating there was a dent. It was nighttime, and we didn’t take photos of any other damages. Upon return, they immediately pointed out a hole in the left mirror—which we accepted. However, after returning the car, they charged my credit card 2599.99 euros. When questioned, they sent an invoice listing various scratches and damages. It was absolutely shocking—one small dent cost us over 1,000 euros! This is the first time I’ve encountered such a frustrating car rental experience. We've been waiting almost a month, but they still haven’t provided a detailed breakdown of the charges—just the invoice with pictures. The rental platform is actively helping us negotiate, but the car company is extremely uncooperative. I highly recommend avoiding this car rental company.
The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me.
Most importantly, I ended up paying almost double the rental fee, which was very irritating.
There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.
Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!
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