We are immigrants from mainland China living in Vancouver. We frequently use car rental services abroad. Since we often travel between mainland China and abroad, we've had the chance to use Zuzuche services overseas as well. Generally, when selecting an economy car promoted through advertisements, if the specific model isn't available during pickup, it is usually upgraded to a higher-tier model for free. However, during our car pickup at San Francisco Airport this time, the counter staff not only took time trying to upsell FastTrack (supposedly offering access to toll roads) but also insisted our booked model was too small, asking us to pay for an upgrade to a higher-tier model. Despite arriving late at night when the queue wasn't long, the processing time at the counter was unusually lengthy, averaging over 30 minutes per customer. We later discovered that almost every customer had similar issues. When we insisted on using the economy model, they provided us with a Chevrolet Spark equivalent, which turned out to be a two-seater electric car. Given our lack of experience with electric vehicles and unfamiliarity with the city's charging stations, this posed significant issues. Despite this, the counter personnel remained adamant on providing only the electric car unless we paid for a fuel-powered car upgrade. After discussions lasting over an hour, even after Zuzuche customer service intervention, they refused to compromise and even threatened to call security. Overall, we felt the cheap advertising by car rental companies was misleading and a bait tactic to upsell upon arrival. The local Zuzuche customer support was ineffective in safeguarding customer rights and had minimal influence on Dollar Rental Car. Ultimately, we were forced to pay Dollar's demanded rates because Zuzuche's local support claimed canceling an order after the contract was issued would be overly complicated. We are deeply dissatisfied with Zuzuche's lack of influence as a third-party platform over car rental companies. Additionally, keep in mind that as US-China decoupling intensifies, domestic credit cards, especially UnionPay and magnetic stripe cards, are increasingly being rejected in the U.S.
The service was convenient, and the car was very new, with just over 9,000 miles on it—probably only a few months old. There was a slight attempt to promote insurance, but they stopped after I declined.
We initially chose Dollar because they had the lowest prices, likely due to a big promotional event. This made the place quite crowded, and we had to wait almost two hours in line for our turn. The representative who assisted us was a Chinese-speaking person, which made us feel at ease, but he was very persuasive in selling additional services. Although we had already purchased comprehensive insurance that included roadside assistance when we booked from home, the clerk mentioned that the assistance might only cover towing for 5-10 miles. This made it hard to decide on the spot, and for an additional $7 per day, we decided to purchase it. He also sold us a full-tank gas option, saying it would be convenient to return the car with an empty tank since gas prices in California were high. Perhaps due to the long wait and feeling hungry, we ended up buying this service too, adding another $89 to our bill. In hindsight, it wasn't really necessary, as we had to carefully plan our refueling to take advantage of this offer. When it was time to choose a car, most of the options were gone because of the crowd, and we couldn't get the Chevrolet Suburban LS SUV we wanted. We spent another half hour in the parking lot and eventually settled for a Nissan SUV. We had six people and a lot of luggage, so we had to fold down one of the rear seats to fit our 28-inch suitcase. Returning the car was similar; with our additional shopping bags, we had to fold down the third row completely to fit two 28-inch suitcases, two 24-inch suitcases, and one 20-inch suitcase, plus several large backpacks. It was a bit crowded with two adults and two children in the second row, but fortunately, the hotel was close to the airport drop-off point.
About QEEQ:8.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Dollar SAN FRANCISCO INTL AP
Theobald Swinburne
-
-
-
-
View more >Larry Bryan
-
-
-
-
View more >Elmer Frederick
-
-
-
-
View more >Keith Reynolds
-
-
-
-
View more >Ternence Theresa
-
-
-
-
View more >