“I had a great time traveling with the car. It didn’t give me a moment’s bother in three weeks.”
About Dollar:10.0/10
It did take a long time to pick up the car - at least two hours which was hard on top of a long international flight. But the staff were very friendly and helpful.
In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.
In Las Vegas, I was rear-ended, and the car rental company said I could exchange the car at the airport branch. However, when I drove the damaged car to the branch, there was no one there. I called both the rental company and the customer service of Zuzuche, but I couldn't reach anyone. I waited from 1 a.m. to past 3 a.m., which was an awful experience. The next day, I went there again and waited from around 10 a.m. to 2 p.m. to finally get a replacement car. This severely disrupted my rest and travel plans.
The payment looks not very familiar to me. I'm not sure about the charge detail. Is it compared with the one I booked in QEEQ? I need detailed information regarding the payment list.
About QEEQ:10.0/10
Please summarize the whole payment info for me. Am I paying for QEEQ or Dollars? It looks like it's more charged fees to me.
Dollar and Thrifty are essentially the same company with shared staff. Overall service was average, but there was an Asian counter employee who was very efficient and quickly resolved our issue. Highly commendable!
There were quite a lot of people in the queue. The staff at the service counter did not highly recommend third-party insurance. The car provided was the model originally booked, and it was relatively modern. I was quite satisfied with its advanced driver-assistance features, such as lane-keeping, adaptive cruise control, and auto-follow. The trunk space was deep and spacious, enough to accommodate all the luggage. Returning the car was a fairly simple process.
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