The vehicle did not have an E toll tag (which most local vehicles are equipped with), so an additional service fee of 25 AUD was charged for tolls that only cost 4 AUD. Foreigners have to register their citizen information on the Australian local network, which involves a series of nearly impossible tasks to pay the tolls online. It's a bit of a rip-off.
We hoped they could take us to the airport when returning the car, but they refused. We had a lot of luggage and they didn't agree even after discussing. It was a very poor experience.
“Outstanding and friendly customer service with a smile.”
About Hertz:10.0/10
The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.
About QEEQ:10.0/10
Very easy process. happy to continue to use Qeeq
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