MEX Cancun Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Janice Christy

Mexico

Reviewed: Mon, Mar 18, 2019

About MEX: 4.0 /10

They wouldn't allow me to rent a car with my Chinese driver's license and a notarized translation. Instead, they charged me an extra $6 per day for a special waiver, costing me an additional $42. Probably because the price was lower, there were a lot of people picking up cars that day. It took about 40 minutes to complete the paperwork, and then another half hour to actually get the car. Overall, it was a very poor experience, and I won't choose this company again.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on MEX Cancun Airport

Willie Haggai

Mexico

1 days rental

Reviewed: Sun, Dec 15, 2024

About MEX: 6.0 /10

The first car provided had issues; the brake pads were completely worn out, even leaving marks on the brake discs. We later negotiated to drive a Dodge first and then switch cars. The service was okay, but it wasted a lot of time.

About QEEQ: 10.0 /10

Hannah Laurie

Mexico

1 days rental

Reviewed: Mon, Feb 12, 2024

About MEX: 2.0 /10

The Mexican staff member at MAS Car Rental was terrible. She made things difficult just because I'm Asian. First, the shuttle bus stop was hard to find; remember to look for the sign above with 03 after you exit. This might have been my own mistake, so future customers should take note. Then, from the time I showed my booking confirmation to when I finally got the car, she created all possible difficulties. She tried to make me buy full insurance even though I already had it. She wanted proof of third-party liability insurance, which I found out from the rental company's customer service was something they should provide and I don’t need to buy. She claimed my documents were only in Chinese and not in Spanish (which was a lie), so I had to send her the confirmation email on the spot. She said she wouldn't accept my credit card because it was opened in January, and they only accept cards open for more than a year (customer service confirmed this was a lie too). She then took at least 20 minutes to read my bilingual booking and wouldn't let me talk to customer service (thinking I was recording her). Finally, only after I got really angry did she complete the credit card process. Can you imagine it took 1.2 hours? I've driven in over ten countries and didn't expect the worst service to be in Mexico. Future customers should be aware. PS: No problems with police and driving around the Yucatán Peninsula was very easy.

About QEEQ: 10.0 /10