Hertz Phuket Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Fitch Euphemia

Thailand

Reviewed: Fri, Feb 17, 2017

About Hertz: 4.0 /10

The counter couldn't read our card and insisted it was our problem. Not until three people from different countries tried and failed did they admit it was their card reader issue. They offered no alternative solutions, wasting over an hour of our time. The first car they gave us was wrong, a smaller engine model. How come mistakes never work in your favor? We waited a long time for another car, and it still wasn't the model we reserved. Since the engine capacity was similar and we had already wasted a lot of time, we accepted it. Returning the car was even more frustrating. We called hours in advance to arrange the return but were told to call ten minutes prior. When we tried, the phone wouldn't connect. The airport signs were confusing, and we couldn't find the counter. We almost missed our flight and had to run to make it. It was a terrible experience.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on Hertz Phuket Airport

Leif

Thailand

1 days rental

Reviewed: Mon, Dec 31, 2018

About Hertz: 10.0 /10

Good, very convenient

About QEEQ: 10.0 /10

Christ Austen

Thailand

1 days rental

Reviewed: Wed, May 9, 2018

About Hertz: 2.0 /10

Quite poor, overcharged

Carr Marshall

Thailand

1 days rental

Reviewed: Sun, Oct 15, 2017

About Hertz: 6.0 /10

Picking up the car was quite a hassle. The sedan I booked was not available, so they gave me a hatchback instead. I had to wait from 2:30 AM to 5:00 AM to finally get the car. The company's counter is opposite Gate 4 at the International Terminal, but the staff sleep at night. Sometimes they don't answer the phone; you need to knock on the door behind the counter to wake them up. Don't follow the map to the Domestic Terminal; its counter closes at 7 PM. Also, the pick-up is by the roadside 7-11 outside the International Terminal. If no one is there, don't wait; go directly to the counter and ask them to call someone out. The 3 stars come from the return service - dropping the car at the airport only took 5 minutes. Additionally, the deposit was refunded quickly, within a week.