The rented car model was unavailable, and I thought I was getting a free upgrade. However, it turned out to be a mandatory paid upgrade, costing an additional $100 per day. I tried to decline other options but fell into the mandatory upgrade trap. I didn't understand it well and signed my name, accepting it, but I still feel deceived.
After returning the car, we rented another one and wasted several hours at LA Thrifty fighting for our rights. I urge all Chinese people not to rent from this company. They unjustifiably refuse to accept Chinese driving licenses and their service attitude is terrible. Many Chinese people have been denied rentals, disrupting their travel plans. It seems highly likely to be racial discrimination. Let's support our country and fight back together!
The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.
About QEEQ:10.0/10
Fantastic service...will definitely use this company again
“Fortunately, there was no one on line ahead of me at the counter. that made the process very easy”
About Thrifty:10.0/10
Car did exceed my expectations. I would have preferred to "skip the counter" and go straight to
the pick-up lot - which I usually do as a Thrifty Blue Chip Member
About QEEQ:10.0/10
I was unable to take advantage of a $30 "discount coupon" mentioned in a subsequent email.
Like: The car was good value and the service for booking in was efficient. Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.
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View more >Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.