Overall service was great. Booked a Mazda 3 but was directed to Hertz to pick up the car. Mazda 3 was unavailable, so I was given a Nissan, which couldn't connect to mobile navigation. In the end, paid an extra $255 for 12 days to upgrade to a Chevrolet Equinox. The car was brand new, but it felt too big for me.
The car pickup experience was okay this time. They provided a new car of the same size with only about 4,000 kilometers on the odometer. The car was in good condition and clean. However, I accidentally left my glasses in the case when returning the car. I reported it as lost property, but it hasn’t been found yet. Make sure to carefully check your personal belongings when returning the car, as it’s likely that you won’t recover anything left behind due to the fast turnover of vehicles.
“I Won’t choose this rental company anymore and they share the same thing with dollar.”
About Thrifty:6.0/10
The staff worked at overtime and my booked a car has gone. She gave me another car but that is double the original price. I can’t hardly afford it and can argue for getting a better day over and she threatened me to stay as I since she is busy and need to go and complete as much as she can. I had a very bad moment at that time while I’m paying double at least to get the same service.
“A bit of a faff to begin with, but we got there in the end!”
About Thrifty:6.0/10
Even though the counter staff were extremly friendly and helpful initially when we arrived to pick up the car, I am not sure why we were told to go and get the convertible if they knew there wasn't one available.
About QEEQ:10.0/10
I got in touch with QEEQ to try and assist with my problem and to be fair to them, they did absolutely everything they could to help change the car to what we had ordered - and they managed to get a replacement the next day, so very happy with QEEQ's service!
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