They said the wait for the return would be 5-10 minutes, but we ended up waiting 15-20 minutes. The first car wasn't even available, which almost made us miss our flight.
When picking up the car, they tried to sell us various insurances, which was unpleasant.
Customer service was good, but the persistent upselling was unpleasant. The agent suggested our car was too small and we should upgrade, but we knew for sure the car we booked was large enough. When we saw the car, it indeed had plenty of room for our two large suitcases and a stroller.
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