This is my second time renting from this company. The first time was in Toronto, where they had a service counter at the airport, making both pickup and drop-off very easy.
This time, I upgraded the vehicle at the counter to an SUV, which came with a very useful GPS.
There were various sales pitches and price increases. We booked a Cadillac but they insisted on giving us an Infiniti. Initially, it was $200, but I insisted on not taking it and they reduced it to $150. In the end, we were in a hurry and just accepted it. The car rental company was convenient and the procedures were simple.
I asked for a Grand Cherokee but got a Mitsubishi Outlander instead. Although it's by car group, these two vehicles are clearly not the same level. After repeatedly requesting, I got a Ford Edge... still smaller than the Grand Cherokee, right? There were same-level Explorers nearby but they wouldn't give me one!
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