The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.
Mucha lentitud a la hora de entregarnos el coche.
El hecho de tener que entregar el coche fuera de la hora de recogida en alquileres de corto tiempo es un problema porque entregarlo antes supone un perjuicio para quien lo alquila.
Las alternativas no son buenas o costosas.
En mi caso no tuve mas remedio que llevar mi coche al aeropuerto pagando el coste de entrega en oficina diferente
Pero tengo que decir a su favor que en este momento parece que me han retirado el cargo en la tarjeta.
The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches
Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours
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Customer Service
Relevant Reviews on Keddy by Europcar in United Kingdom
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View more >Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours