The car we got was the make and model we booked. Though the car was a bit not so perfect in both internal and external condition, safety and reliability were satisfactory. No extra insurance was sold to us over the counter after I showed them my AXA additional cover that I bought together in my booking.
About QEEQ:8.0/10
Not only the price is competitive but also reminder they sent to you before picking up and dropping off your car.
On pick up we were charged an extra 100 euro Unsure of why but were told this would be refunded within days of car return.Still no refund 4 weeks later despite phone calls and emails to car hire company
There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.
el auto no lleno mis expectativas, tenia muchos golpes, rayado por todos lados, le sonaban los amortiguadores traseros, la cojineria manchada.
lo bueno que tenia buen AA, economico en combustible.
we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.
El servicio en mostrador es muy lento y malo, no son amables solo buscan la manera de cobrar más, a pesar de que ya uno trae la reservación completa en QEEQ.COM, por ejemplo les dije que estaría 3 días en Portugal y me cobraron por 9 días un"permiso para andar por Portugal" o no me lo rentaban. También me quisieron dar un carro más chico "fíat" a pesar de que ya tenía mi reservación por un Toyota, o que pagara por un Mercedes.
Al entregarlo el tanque marcaba 8/10 y me dijeron que tenían que poner menos para que se registrara en el sistema. El carro lo entregué el jueves a mediodía y no me han liberado el apartado de "fianza". Son unos abusadores
About QEEQ:10.0/10
Me pareció muy buena aplicación, muy fácil de usar, muy didáctica y clara. Transparente
Car had been smoked in previously and the smell did not diminish during the entire rental period, car seats and interior very stained.
This is the second occasion I have been given a car like this from this location, whilst the rental staff did explain there is nothing they can do to prevent this from occurring from other renters they do state they will charge for a clean if this does happen, this car had not been cleaned. It does seem if you book via a consolidator with Europ car rather than direct with them you won’t always be offered the best cars but that’s the cost of trying to save a few pounds against booking direct with Europ car.
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