Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.
We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost.
Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well
We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid.
After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage.
So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked.
We delayed three hours in car rental situation so we have to skipped some program to catch up the rest.
It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future
Regards,,
Sannpat Rattakham
We arrived to find the car we had booked wasn’t available
They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with
When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers.
We ended up taking the people mover as we had two small girls with us
The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car
It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all
“Great service.
Lacking More service staff at counter.
Management lack Forward Planning in Staff”
About Europcar:7.3/10
New car. Low kms.
Engine Size not shown on Website
About QEEQ:10.0/10
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