The charges were unclear. When I returned the car, I confirmed with the staff that I was overcharged. They said it would be refunded to my account within two days. After two months of inquiries, it turned out there was no overcharge. This process was very frustrating.
I explicitly stated that I did not want additional insurance. Later, when signing the contract, they blamed me for not paying attention and tricked me into signing for the extra insurance! Scammers! Damn it!
The overall service from AVIS rental company is excellent. I have used them in Dubai and the USA. The service is friendly, detailed, and the vehicle quality is guaranteed. Picking up and dropping off the car at the airport is very convenient.
A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.
About QEEQ:10.0/10
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