The whole process was really quick. I asked them specifically for Ford Explorer because I wanted to check that car and they had one available so overall great experience I only had the rental for less than 24 hours.
The deposit refund process is excessively slow, and the deposit policy is unreasonable! Deposits should only be frozen on the credit card and automatically released after the car is returned, rather than being directly charged as a withdrawal. Now it's almost impossible to get the deposit back! They promised to refund the deposit within 20 days after returning the car, but they keep delaying it indefinitely. Even after constant follow-up, 20 days have passed and still no refund. They keep making empty promises, saying they'll refund it but never actually doing so. They're quick to charge the deposit, but when it comes to refunds, they act as if customers are begging them. Holding onto someone's money for half a month – is that something they take pride in? This is not how you do business! The experience is terrible. A strong negative review!
Overall, it was fairly satisfactory. The vehicle was quite old and couldn't start in the parking lot. Fortunately, I contacted customer service, and after waiting for 2 hours, the rescue team replaced the battery. Luckily, the trip wasn't delayed.
Very satisfied. Business trips prioritize efficiency, and both pickup and drop-off were exceptionally smooth. A great experience, I will choose this company again next time.
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