We had to wait in line for almost an hour. The Avis employee added road assistance insurance and a tank of gas without informing us. We made her remove the road assistance from the bill. She then added an extra charge of seventy to eighty dollars for automatic tolls (like ETC). Even though we understand English, we had to ask her to remove that too, and she looked very unhappy!! We originally booked a Citroën but were given a two-door, gas-guzzling American red car instead, which was really unfair!!!
Average. It took a long time to find the return lane and I had to circle around several times as the navigation couldn't guide me correctly. In the end, I didn’t have time to refuel, and the rental company charged nearly $10 per gallon for refueling, while the external price was only $3 per gallon. The charges were excessive, plus an additional service fee, which was very unreasonable.
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