Had to wait in line for a long time. There is some confusion about the charges because I didn't pay directly through the app. The price at the front desk was about a few dozen dollars more expensive than shown in the app. Now I'm contacting customer service for after-sales inquiry.
Queueing to pick up the car at noon took over an hour. The longest lines were at Dollar/Thrifty, followed by Avis/Budget. The prices weren't cheaper than Hertz, but the lines were much longer. The adjustment for the driver's seat forward and backward was broken, but luckily the height adjustment worked as a workaround. Changing the car would require waiting.
Average. It took a long time to find the return lane and I had to circle around several times as the navigation couldn't guide me correctly. In the end, I didn’t have time to refuel, and the rental company charged nearly $10 per gallon for refueling, while the external price was only $3 per gallon. The charges were excessive, plus an additional service fee, which was very unreasonable.
The front desk staff at AVIS, a half-black woman, had a very indifferent attitude. During the process, she attempted to deceitfully upsell me on additional insurance. Only when I showed her proof of my full coverage did she reluctantly acknowledge it with an 'okay.' Everyone should carefully read all relevant payment details and contracts and bring them along. Additionally, the toll package she recommended is worth considering. In the U.S., many places charge tolls without toll cards, and charges can accumulate unexpectedly. This package is definitely a plus.
The car provided wasn’t the small sedan I reserved—it was a CUV. The tires kept triggering low-pressure alerts, so I had to visit the nearest AVIS store for inspections, which was quite frustrating. The staff there offered to switch the vehicle, but since I had already gotten used to the CUV, I decided to stick with it. Even after refilling the tire pressure, the alerts came back after a few days.
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