The pickup instructions on the app are incorrect. The process is handled at T1, and the car pickup is also at T1, right at the airport arrival exit. It's not at T2 as shown in the navigation. Luckily, I checked the reviews beforehand. Both pickup and drop-off are very convenient and efficient. The staff are very professional.
When picking up the car, the staff directly printed the contract and gave it to me to sign. I asked the staff, I booked for 1428 RMB, why is it now 1774 lira? They said the extra 300-plus was all taxes and that my booking through Zuzuche did not include taxes. I believed them. After I returned home, I asked the customer service of Zuzuche, and they told me that the additional charge was for insurance. Damn! The car rental company never mentioned anything about additional insurance! I finally understood that they completely took advantage of our lack of Turkish knowledge to add insurance arbitrarily! Everyone, please be cautious and don't fall into their trap!
The staff at the airport counter had a very poor attitude. They initially said there were no cars available and only after a long discussion did they rent us a car.
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