The pickup instructions on the app are incorrect. The process is handled at T1, and the car pickup is also at T1, right at the airport arrival exit. It's not at T2 as shown in the navigation. Luckily, I checked the reviews beforehand. Both pickup and drop-off are very convenient and efficient. The staff are very professional.
The rental staff were indifferent. Do not trust the rental company; if they ask you to buy insurance, do it; otherwise, they'll find a way to scam you later. I’ve rented from this company in other countries before and thought they were reliable, but I got scammed in Turkey. It was my mistake for assuming the insurance I purchased included full coverage. The store advised me to buy insurance, but I didn’t. When picking up the car, the staff quickly went over the vehicle, pointing out scratches, but I didn’t record a video myself. Unfortunately, they missed one spot, and I didn’t notice it. When returning the car, the staff claimed the scratch was new and not a typical scrape—it was a very deep mark. However, it was clearly old damage, but they insisted it was new since there was no photo evidence from pickup. I wasn’t told the repair costs immediately and was informed later. After returning home, I found out they charged over 3,000 RMB for repairs.
Do not use QEEQ to book a car! After booking, the rental company charged me again, and QEEQ refused to refund or compensate me. I lost 50% of my order amount.
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