My flight arrived early, so I picked up the car half an hour earlier than scheduled. I was charged an extra day's fee without being informed. I only found out when returning the car. If they had told me, I could have waited half an hour. Such petty behavior from a big company!
Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.
1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost
2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .
“Wonderful service from Hertz Malpensa T2, and great drop off service at Malpensa T1. Thanks Easyrent”
About Hertz:10.0/10
We landed up at Malpensa Terminial 2 instead of Terminal 1 which was a good thing in retrospect. Great service. Car was even upgraded. Well done Hertz
About QEEQ:10.0/10
Easy, user friendly website. I like the option of finding cheaper prices. This saved us a few dollars. Well done
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