Hertz, Milan Malpensa Airport Car hire

3% OFF

Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Fiat Panda
Mini
US$ 41/day
Rent a car
- Collision Damage Waiver & TP
Fiat Punto
Economy
US$ 43/day
Rent a car
- Collision Damage Waiver & TP
Opel Corsa
Economy
US$ 49/day
Rent a car
- Collision Damage Waiver & TP
Ford Focus
Compact
US$ 51/day
Rent a car
- Collision Damage Waiver & TP
Peugeot 2008
Small SUV
US$ 57/day
Rent a car
- Collision Damage Waiver & TP
Fiat 500l
Economy
US$ 63/day
Rent a car
- Collision Damage Waiver & TP
Opel Insignia
Standard
US$ 63/day
Rent a car
- Collision Damage Waiver & TP
- Toyota C-HR
  US$ 64/day
- Fiat 500X
  US$ 72/day
- Ford Mondeo
  US$ 102/day
Show other 1
Fold up
- Hertz Milan Malpensa Airport(MXP) Audi Q3 Rental
  US$ 128/day

Hertz - Milan Malpensa Airport Information, Car hire Instructions & Policies

Address

MALPENSA 2000 AIRPORT,FERNO, VARESE,21010,IT

Telephone

+390258581081 / +390258581137

Pick-up Instructions

The Hertz - Milan Malpensa Airport car hire location is in terminal

You can walk to the counter of Hertz - Milan Malpensa Airport car hire.

T1: Follow "Train station/Car rental" signs. Our main desk is on the (-1) floor. T2: Go to the bus stop "Airport bus" to reach our desk in T1. Once at the main desk, Gold Customers will follow "Car collection point B" signs.

Drop-off Instructions

Please follow "P3" or "Sheraton Hotel" signs near the T1 terminal. The return area is in Parking B at the (-1) floor. Google map link: https://maps.app.goo.gl/ctC8fdr9kY8ZzGyj6 Terminal 2, return to the car return parking. Google map link: https://maps.app.goo.gl/qv1d8piVRFj599YB9

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 24.4 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in Italy

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 15/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 15/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 6/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Show More Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Switzerland Finland Ireland Norway Sweden	EUR 16 per rental

Corss border to Slovenia is only allowed in Ljubjana.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-4000 for other car models.

EUR 1900 for Fiat 500x,

EUR 1300 for Fiat 500,Lancia Y-diesel,Peugeot 208,Peugeot Partner,Smart For Two,Fiat 500,Hyundai I10 Automatic O Similar,Fiat 500 Open Top,

EUR 1500 for Peugeot 208,Citroen C3 Or Similar,C1 Renault Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Fiat 500,

EUR 1600 for Opel Astra,Fiat Tipo,Fiat 500l,Fiat 500x,Ford Focus,Ford Focus,Fiat 500l/nissan Juke,Fiat 500x,Volkswagen Golf Variant,Opel Insignia,Abarth 595 Turismo,

EUR 1900 for Ds Ds3 Crossback,Renault Master 10m3,Ford Custom,Peugeot Expert,Transit Custom 83m3,Peugeot 5008,Peugeot Partner,500 Cabrio Matic,Peugeot 107,

EUR 2000 for Captur Winter Tyres-diesel,Peugeot E 2008-electric,Renegade Plug In,Peugeot E 208-electric,Skoda Octavia,Nissan Qashqai-diesel,Ford Tourneo 5+2 Posti,Opel Insignia,Audi A4 Sw-diesel,Fiat 500e,Fiat 500 Hybrid,Co 01 Phev,Mercedes Gla,Audi Q3-diesel,C4 Grand Picasso,Fiat Cronos Drive,

EUR 2200 for Ford Transit,

EUR 2500 for Seat Alhambra,Kia Carnival,Daily Hayon 20m3,Bmw X1,Fiat Doblo Lwb,Iveco Daily 17m3,Iveco Daily Refrigerated,

EUR 3000 for Alfa Romeo Junior-diesel,Opel Grandland,Iveco Daily 65 C,Volvo Xc60,U1 Kia Carnival 6 Seater,Alfa Romeo Tonale,Bmw Serie 5 Berlina,A6 Avant Winter-diesel,Fiat 500e-electric,Peugeot Boxer 19m3,Maserati Levante Winter-diesel-4wd,

EUR 3500 for Rover Velar Winter-diesel,

EUR 4000 for Description Not Available-electric,Polestar 2,Land Rover Range Rover Sport,Audi Q8 4x4-diesel-4wd,Mercedes Benz Cls-diesel-4wd,Mercedes C Class,Mercedes Glc Coupe-diesel-4wd,Model Y Lr-electric,Mercedes Benz Gle-diesel--4wd,Tron S Sport-electric-4wd,Audi A8-diesel,

EUR 1600 for Opel Astra,

EUR 1600 for Fiat Tipo,

EUR 1600 for Fiat 500l,

EUR 2000 for Captur Winter Tyres-diesel,

EUR 1600 for Fiat 500x,

EUR 2000 for Ds Ds3 Crossback,

EUR 1900 for Renault Master 10m3,

EUR 1600 for Ford Focus,

EUR 1600 for Fiat 500l/nissan Juke,

EUR 3000 for Alfa Romeo Junior-diesel,

EUR 2000 for Peugeot E 2008-electric,

EUR 2000 for Renegade Plug In,

EUR 1600 for Volkswagen Golf Variant,

EUR 1300 for Fiat 500,

EUR 1500 for Peugeot 208,

EUR 1300 for Lancia Y-diesel,

EUR 1300 for Peugeot 208,

EUR 1500 for Citroen C3 Or Similar,

EUR 1500 for C1 Renault Clio Winter Tyres,

EUR 1900 for Ford Custom,

EUR 1300 for Peugeot Partner,

EUR 1500 for Clio Winter Tyres,

EUR 4000 for Description Not Available-electric,

EUR 3000 for Opel Grandland,

EUR 3000 for Iveco Daily 65 C,

EUR 2500 for Seat Alhambra,

EUR 4000 for Polestar 2,

EUR 2500 for Kia Carnival,

EUR 3000 for Volvo XC60,

EUR 2500 for Daily Hayon 20m3,

EUR 3000 for U1 Kia Carnival 6 Seater,

EUR 2000 for Peugeot E 208-electric,

EUR 1900 for Peugeot Expert,

EUR 2000 for Skoda Octavia,

EUR 2000 for Nissan Qashqai-diesel,

EUR 3000 for Alfa Romeo Tonale,

EUR 2000 for Opel Grandland,

EUR 1900 for Transit Custom 83m3,

EUR 1900 for Peugeot 5008,

EUR 2000 for Opel Insignia,

EUR 1600 for Opel Insignia,

EUR 2000 for Jeep Compass,

EUR 2000 for Audi A4 Sw-diesel,

EUR 3000 for Bmw Serie 5 Berlina,

EUR 4000 for Land Rover Range Rover Sport,

EUR 4000 for Audi Q8 4x4-diesel-4wd,

EUR 2000 for Renault Traffic,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2000 for Fiat 500e,

EUR 1300 for Smart For Two,

EUR 1500 for Fiat Panda,

EUR 1900 for Peugeot Partner,

EUR 1900 for 500 Cabrio Matic,

EUR 1500 for Fiat 500,

EUR 3000 for Fiat 500e-electric,

EUR 2000 for Fiat 500 Hybrid,

EUR 1600 for Abarth 595 Turismo,

EUR 1300 for Hyundai I10 Automatic O Similar,

EUR 1900 for Peugeot 107,

EUR 1300 for Fiat 500 Open Top,

EUR 4000 for Mercedes C Class,

EUR 3000 for 4x4 Winter Tyres,

EUR 2500 for Bmw X1,

EUR 4000 for Mercedes Glc Coupe-diesel-4wd,

EUR 3000 for Peugeot Boxer 19m3,

EUR 2500 for Fiat Doblo Lwb,

EUR 2000 for Co 01 Phev,

EUR 2000 for Mercedes Gla,

EUR 2000 for Audi Q3-diesel,

EUR 2500 for Iveco Daily 17m3,

EUR 2000 for C4 Grand Picasso,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3000 for Maserati Levante Winter-diesel-4wd,

EUR 2500 for Iveco Daily Refrigerated,

Theft Insurance Excess differs by car model:

EUR 2000 for Fiat 500,Lancia Y-diesel,Peugeot 208,Peugeot Partner,Smart For Two,Fiat 500,Hyundai I10 Automatic O Similar,Fiat 500 Open Top,

EUR 2000 for Peugeot 208,Citroen C3 Or Similar,C1 Renault Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Fiat 500,

EUR 2300 for Opel Astra,Fiat Tipo,Fiat 500l,Fiat 500x,Ford Focus,Ford Focus,Fiat 500l/nissan Juke,Fiat 500x,Volkswagen Golf Variant,Opel Insignia,Abarth 595 Turismo,

EUR 2600 for Ds Ds3 Crossback,Renault Master 10m3,Ford Custom,Peugeot Expert,Transit Custom 83m3,Peugeot 5008,Peugeot Partner,500 Cabrio Matic,Peugeot 107,

EUR 2300 for Captur Winter Tyres-diesel,Peugeot E 2008-electric,Renegade Plug In,Peugeot E 208-electric,Skoda Octavia,Nissan Qashqai-diesel,Ford Tourneo 5+2 Posti,Opel Insignia,Audi A4 Sw-diesel,Fiat 500e,Fiat 500 Hybrid,Co 01 Phev,Mercedes Gla,Audi Q3-diesel,C4 Grand Picasso,Fiat Cronos Drive,

EUR 2900 for Ford Transit,

EUR 3000 for Seat Alhambra,Kia Carnival,Daily Hayon 20m3,Bmw X1,Fiat Doblo Lwb,Iveco Daily 17m3,Iveco Daily Refrigerated,

EUR 3600 for Alfa Romeo Junior-diesel,Opel Grandland,Iveco Daily 65 C,Volvo Xc60,U1 Kia Carnival 6 Seater,Alfa Romeo Tonale,Bmw Serie 5 Berlina,A6 Avant Winter-diesel,Fiat 500e-electric,Peugeot Boxer 19m3,Maserati Levante Winter-diesel-4wd,

EUR 3600 for Rover Velar Winter-diesel,

EUR 2300 for Opel Astra,

EUR 2300 for Fiat Tipo,

EUR 2300 for Fiat 500l,

EUR 2300 for Captur Winter Tyres-diesel,

EUR 2300 for Fiat 500x,

EUR 2600 for Ds Ds3 Crossback,

EUR 2600 for Renault Master 10m3,

EUR 2300 for Ford Focus,

EUR 2300 for Fiat 500l/nissan Juke,

EUR 3600 for Alfa Romeo Junior-diesel,

EUR 2600 for Peugeot E 2008-electric,

EUR 2600 for Renegade Plug In,

EUR 2300 for Volkswagen Golf Variant,

EUR 2000 for Fiat 500,

EUR 2000 for Peugeot 208,

EUR 2000 for Lancia Y-diesel,

EUR 2000 for Citroen C3 Or Similar,

EUR 2000 for C1 Renault Clio Winter Tyres,

EUR 2000 for Ford Custom,

EUR 2000 for Peugeot Partner,

EUR 2000 for Clio Winter Tyres,

EUR 4000 for Description Not Available-electric,

EUR 3600 for Opel Grandland,

EUR 3600 for Iveco Daily 65 C,

EUR 3000 for Seat Alhambra,

EUR 4000 for Polestar 2,

EUR 3000 for Kia Carnival,

EUR 3600 for Volvo XC60,

EUR 3000 for Daily Hayon 20m3,

EUR 3600 for U1 Kia Carnival 6 Seater,

EUR 2600 for Peugeot E 208-electric,

EUR 2000 for Peugeot Expert,

EUR 2600 for Skoda Octavia,

EUR 2600 for Nissan Qashqai-diesel,

EUR 3600 for Alfa Romeo Tonale,

EUR 2600 for Opel Grandland,

EUR 2600 for Transit Custom 83m3,

EUR 2600 for Peugeot 5008,

EUR 2600 for Opel Insignia,

EUR 2300 for Opel Insignia,

EUR 2600 for Jeep Compass,

EUR 2600 for Audi A4 Sw-diesel,

EUR 3600 for Bmw Serie 5 Berlina,

EUR 4000 for Land Rover Range Rover Sport,

EUR 4000 for Audi Q8 4x4-diesel-4wd,

EUR 2600 for Renault Traffic,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2600 for Fiat 500e,

EUR 2000 for Smart For Two,

EUR 2000 for Fiat Panda,

EUR 2600 for Peugeot Partner,

EUR 2600 for 500 Cabrio Matic,

EUR 3600 for Fiat 500e-electric,

EUR 2600 for Fiat 500 Hybrid,

EUR 2300 for Abarth 595 Turismo,

EUR 2000 for Hyundai I10 Automatic O Similar,

EUR 2600 for Peugeot 107,

EUR 2000 for Fiat 500 Open Top,

EUR 4000 for Mercedes C Class,

EUR 3000 for 4x4 Winter Tyres,

EUR 3000 for Bmw X1,

EUR 4000 for Mercedes Glc Coupe-diesel-4wd,

EUR 3600 for Peugeot Boxer 19m3,

EUR 3000 for Fiat Doblo Lwb,

EUR 2600 for Co 01 Phev,

EUR 3000 for Mercedes Gla,

EUR 2600 for Audi Q3-diesel,

EUR 3000 for Iveco Daily 17m3,

EUR 2600 for C4 Grand Picasso,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3600 for Maserati Levante Winter-diesel-4wd,

EUR 3000 for Iveco Daily Refrigerated,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.1 km from Milan Malpensa Airport

48 km from Milan Linate Airport

7346.9 km from Segrate Airport

Railway Stations

41.3 km from Milan Central Station

45.7 km from Milan Rogoredo - Train Station

Hotels

41.5 km from Hintown Conchetta

43.4 km from Grand Visconti Palace

Other Landmarks

40.9 km from Darsena

41.6 km from Missoni

41.9 km from Porta Venezia

FIND ME A CHEAP RENTAL

Leaflet

Map view of Hertz Store Location

coordinates: 45.6263 8.71246

Location Images

Hertz-Milan Malpensa Airport-4492-dropoff_guide

Return Sign

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 1.9
Vehicle cleanliness: 1.9
Spaciousness: 2.1
Counter staff: 1.8
Pick-up location: 2.0
Drop-off location: 2.0
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

M.Concetti
Busto Arsizio
8.4 /10 Very good
Reviewed: Friday, April 18, 2025
Dislike: too long to pick up and drop off the car.
Read More >
r.musinov
Milan
5.7 /10 Average
Reviewed: Friday, April 18, 2025
Using Hertz for car renting in US a great pleasure.Italy is a totally different story.Customer service is very poor.My car broke down 40 minutes after pick up.Getting in touch with someone who at list speaks some english is almost impossible.After being stranded in the middle of nowhere for several long hours we finally got "road assistance".They simply picked they broken car and .....left us on the street with the luggage and kids in the dark.Next day,we got condition report claiming that we broke the driver side mirror with the pictures dated two weeks before we even arrived to Milan.To be even more confident.....they photoshoped my signature below....Really hard to believe,i know,but this is what my family had to come accross with.Stay away....or at list be extrimely carefull.... At the end,got the full invoice,like i used the vehicle the entire time...
Read More >
M.Anselmini
Milan
9.7 /10 Excellent
Reviewed: Friday, April 18, 2025
When I dropped the car the parking to return the vehicle is outside now. I was wondering what happened if raining. I was by myself and with a heavy luggage. I rather prefer to drop the car inside to avoid problems if raining.
Read More >
N.Alrashidi
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
THANKS ITS NICE PROMOTION AND GOOD DEAL FROM COMPANY EASY RENT CARS TEAM
Read More >
Anonymous
Milan
5.7 /10 Average
Reviewed: Friday, April 18, 2025
It took more than an hour to pick up the car. Please try to speed up the process.
Read More >
L.Olde
Milan
7.7 /10 Good
Reviewed: Friday, April 18, 2025
The staff were very helpful, I couldn’t fault them. The car was in good condition, it did have quite a number of dents and scratches and the air conditioning did not work. We were in Italy during summer and at 35 degrees temperatures it got very hot and sweaty in the car. The car wasn’t as clean as I would have expected it to be either. Otherwise mechanically the car was sound. Overall it was a good driving experience in Europe.
Read More >
Anonymous
Milan
6 /10 Average
Reviewed: Friday, April 18, 2025
Staff at Malpensa airport tried two charge me a far higher price than the reserved price. They then gave me the wrong vehicle.
Read More >
Y.Khudzik
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
Машина не превзошла мои ожидания,заказывал за год,получил другую,хотя вся стоянка была забита той маркой которую заказывал я
Read More >
M.Nyroos
Milan
5.3 /10 Average
Reviewed: Friday, April 18, 2025
This was the worst car hire experience ever! Did not got convertible as reserved. Instead a scratched hatchback after over half an hour wait. And even No apologies from Hertz. Not to speak of any compensations as I have got from other companies even from long queuing times.
Read More >
i.rennie
Milan
6 /10 Average
Reviewed: Friday, April 18, 2025
They charged me more than I was quoted and would not give me the car until I had paid extra
Read More >
P.McIntosh
Milan
6.7 /10 Average
Reviewed: Friday, April 18, 2025
On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.
Read More >
Anonymous
Milan
6.3 /10 Average
Reviewed: Friday, April 18, 2025
Hertz give us with wrong car type which is smaller than i book
Read More >
L.Tovo
Milan
8.3 /10 Very good
Reviewed: Friday, April 18, 2025
Helpful,friendly,great value for money. Car exceeded expectations
Read More >
Hillboy61
Milan
5.7 /10 Average
Reviewed: Friday, April 18, 2025
Hertz at Malpensa airport poorly organised. Car over 1 hour late to pickup from booked time. Car was cleaned inside but outside was filthy and muddy when we picked up and only had 3/4 of a tank of fuel. We washed the car clean ourselves on the first day we picked it up. Disappointed
Read More >
Anonymous
Milan
9.3 /10 Excellent
Reviewed: Friday, April 18, 2025
Hertz is well organised and hassle free. I try to use them most often. Prices are very competitive and their vehicles are always in great shape.
Read More >
Anonymous
Milan
9.7 /10 Excellent
Reviewed: Friday, April 18, 2025
Cars were great but one car not ready at pick up time. Waited about an hour
Read More >
Anonymous
Milan
8.7 /10 Very good
Reviewed: Friday, April 18, 2025
Cars were great but one car not ready at pick up time. Waited about an hour
Read More >
Trevor
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
We landed up at Malpensa Terminial 2 instead of Terminal 1 which was a good thing in retrospect. Great service. Car was even upgraded. Well done Hertz
Read More >
Anonymous
Milan
7.3 /10 Good
Reviewed: Friday, April 18, 2025
1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost 2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .
Read More >
RB
Milan
6.3 /10 Average
Reviewed: Friday, April 18, 2025
It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.
Read More >
Anonymous
Milan
6.7 /10 Average
Reviewed: Friday, April 18, 2025
It was not the car that was booked via Easyrental. Although, it served our purpose.
Read More >
Anonymous
Milan
9.7 /10 Excellent
Reviewed: Friday, April 18, 2025
The audi q5 was new clean and rides great
Read More >
I.VOROBEV
Milan
7.7 /10 Good
Reviewed: Friday, April 18, 2025
Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.
Read More >
U.Kalnins
Milan
6.7 /10 Average
Reviewed: Friday, April 18, 2025
The car was dirty from inside. There was tehnical problems shown on instrument panel. The money I paid to book, has not been returned ( aprox. 76€). On the desk I have been told, that they dont see this payment.
Read More >
s.charalambous
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Hertz were very professional
Read More >
Violet Haggai
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
I have a Hertz Gold Card, which made the pick-up process quick and efficient. However, since QEEQ couldn't link my account, the staff had to spend some time re-doing it.
Read More >
Regan Moore
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Hertz is good. Prices are a bit high, but they upgraded me to an SUV, so it's okay.
Read More >
Elmer Frederick
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Very good
Read More >
Steward Jenkin(s)
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
The car was replaced with an F-pace, smaller and less stable than the GLE.
Read More >
Tracy Jeremy
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
The service was excellent!
Read More >
Abraham Bronte
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Queued for an hour and waited another 45 minutes for the car, totaling two and a half hours.
Read More >
Melissa Becher
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Terrible in every aspect, as mentioned above.
Read More >
Will Harper
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
I booked an SUV but was given a 7-seater instead.
Read More >
Gustave Hughes
Milan
6 /10 Average
Reviewed: Friday, April 18, 2025
We booked a Land Rover on Zuzuche, but upon pickup, Hertz staff requested the driver to provide two credit cards for assurance, which we didn't anticipate. Each of us only had one credit card, so they refused to give us the Land Rover and instead gave us a Volvo V40 without any choice, calling it a 'nice car.' The staff's English was not great, and we didn't want to waste time arguing, so we reluctantly accepted. The price was almost the same as the Land Rover, only cheaper by about ten RMB. At pickup, although the staff assured us the car was in perfect condition, we found scratches on the body and the fuel tank was only half full. However, after communicating with them, they quickly made notes in the rental record, and the process was thankfully not too complicated. Our German friends asked why we rented this car, noting that we couldn't fully experience the fun of driving over 200 km/h on German highways. We were really speechless...
Read More >
Steward Jenkin(s)
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
I forgot
Read More >
Isaac Leigh
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
The Hertz location is quite large, clean, and well-lit. The process of picking up and returning the car is quick. Just be aware that Italian English has some accent and intonation quirks, so you might need a moment to understand, haha.
Read More >
Allen Bertram
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Unjustified charges
Read More >
Guy Lyly
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Good, but there are a lot of people, so it takes some time to complete the paperwork.
Read More >
Merle Gladstone
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Very good, and their English is also excellent
Read More >
Gilbert Amelia
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Dissatisfied, forced consumption, completely untrustworthy
Read More >
Alva Dupont
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
Very quick
Read More >
Dean Humphr(e)y
Milan
4 /10 Average
Reviewed: Friday, April 18, 2025
Long waiting time and low efficiency. There was only one person ahead, but I waited for an hour.
Read More >
Julie Maltz
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
Good service attitude, but there are many customers, so the waiting time is a bit long.
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Agatha MacDonald
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
The service is quite mature and the reception was very quick.
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Jane Pullan
Milan
6 /10 Average
Reviewed: Friday, April 18, 2025
You need your own notarized document, otherwise you can't get the car. The car was very new.
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Michael Marner
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Extremely long wait, waited 40 minutes at the counter and more than an hour to get the car
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Tiffany Carl
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Waited nearly one hour to pick up the car
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Cedric Childe
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
They gave me a car with cracked rims and refused to change it, forcing additional charges.
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Lisa Betty
Milan
4 /10 Average
Reviewed: Friday, April 18, 2025
The pickup time was too long.
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Rachel Rose
Milan
6 /10 Average
Reviewed: Friday, April 18, 2025
There was only one counter at the store, making the wait time for pickup too long!
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Jean Coffey
Milan
4 /10 Average
Reviewed: Friday, April 18, 2025
My flight arrived early, so I picked up the car half an hour earlier than scheduled. I was charged an extra day's fee without being informed. I only found out when returning the car. If they had told me, I could have waited half an hour. Such petty behavior from a big company!
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Olga Sandy
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Arrived at the airport car rental location at 19:10, and it took about 2 hours to get the car. I initially wanted to rent a 9-seater car but was first given a 2-seater car, later it was changed to a 9-seater. My reservation required an automatic car, but the rental location only had manual cars. Due to the long wait, I had to accept a manual one.
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Griselda Eddie
Milan
6 /10 Average
Reviewed: Friday, April 18, 2025
No employees were present when returning the car.
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Sharon Walker
Milan
4 /10 Average
Reviewed: Friday, April 18, 2025
There were very few staff members. I waited an hour just to get the car.
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Emily Cowper
Milan
4 /10 Average
Reviewed: Friday, April 18, 2025
Didn't get the reserved model due to a six-hour flight delay, but still arrived on the same day.
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Hyman Wilde
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Has Thrifty been acquired by Hertz? When picking up the car in Milan, Thrifty orders were handled at the Hertz counter, basically, it was a Hertz booking. Hertz is very inefficient, took a long time in line, and it took two hours to get the car. The originally booked Ford C-Max was unavailable, so Hertz gave us a Nissan Qashqai for free. In Italy, you are allowed to drive to other developed Western European countries (UK, Germany, Switzerland, etc.). We added one additional driver; with taxes and service fees, the total cost was quite high, nearly half the original rental fee. I have a very poor impression of Hertz. Back in 2016, I rented a car in Brisbane, and Hertz charged more for an upgrade because the car I originally booked was unavailable. I didn't expect to book a car with Thrifty only to end up with Hertz again.
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Neil Margaret
Milan
4 /10 Average
Reviewed: Friday, April 18, 2025
Service affects all ratings
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Werner Bloomer
Milan
6 /10 Average
Reviewed: Friday, April 18, 2025
Note that Thrifty's operations are actually handled by the Hertz counter. There are a lot of people, and you need to take a number and wait to be called. There's a ticket machine at the entrance where you enter your last name, and it will show up on the screen. Just wait for your number to be called.
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Trista Cromwell
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Very satisfied with Hertz's arrangement. As there were no Opel cars available, they switched us to an Audi A6 estate for free! Awesome!
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Jennifer Wood
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!
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Freda Mackintosh
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
The service was good, but the waiting time was too long.
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Cedric Flynn
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Excellent
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Bertha Masefield
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Hard to find
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Suzanne Clarissa
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Excellent value for money, very affordable prices for renting a good car. The staff were polite.
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Samuel Woolley
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
They try to upsell insurance, but everything else is okay
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Quentin Beerbohm
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
The credit card expiration date was incorrect, causing the first attempt to fail.
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Norman Rockefeller
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
The Italians' English is really poor, but their attitude is good, although slow.
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Dinah Faulkner
Milan
6 /10 Average
Reviewed: Friday, April 18, 2025
When picking up the car, a female staff member was deliberately making things difficult for us with a very bad attitude. Even though it was our turn, she intentionally allowed the foreigners behind us to go first. We had to find another female staff member who just started her shift to successfully rent the car. However, during the rental process, the staff member with the bad attitude tried to stop her colleague from assisting us. The staff member inspecting the car when returning it was nice, and the one handling the paperwork was acceptable. (No Chinese service available)
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Abigail Harrod
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Queued for 2 hours; process took 1 hour, too slow.
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Esther Katte
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
The procedures were clear and efficient, no unnecessary delays.
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Ronald Augustus
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
Waited over an hour to pick up the car, speechless
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Wendy Wordsworth
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
Waited for 30 minutes. The car had damages and they deducted charges on the spot.
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Bevis Motley
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Extremely inefficient. It took over an hour from queuing to get the car, and the car given had not undergone a safety check. The rearview mirror was broken, but they still tried to hand over the car to me. After complaining, I waited another 1.5 hours to get a new car. The replacement car was severely damaged all around the body, and the gas tank was only 80% full. I have been renting cars in Europe for over 10 years, and this is the first time I have encountered such a situation. It is truly disappointing!
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Magee Cooper
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Big company, well-regulated
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Wayne Raymond
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
Fairly enthusiastic, overall a good experience!
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Martina Beck
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Convenient and comfortable
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Baird Andrew
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
They patiently helped me resolve the car issue for half an hour.
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Wallis O'Casey
Milan
8 /10 Very good
Reviewed: Friday, April 18, 2025
The car was upgraded to a Volvo V90.
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Camille FitzGerald
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Great vehicle condition!
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Kenneth Temple
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Satisfactory
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Cornell Warner
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Satisfied
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Mick Flower
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
The pickup process was quick
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Steven Bush
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Both pickup and return were very fast and extremely convenient! This is my favorite company. Since we speak Italian, the process was even quicker.
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Harlan Law
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Satisfied. They promote insurance but don’t enforce it, just mention it.
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Adolph Julius
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Satisfied
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Betsy Butler
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Pretty good
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Gladys Sainsbury
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Quite satisfied
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Leonard Christy
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Thrifty is quite efficient in their car rental process. It seems like everything is well organized, and there’s nothing particularly remarkable, but everything is under control.
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Regan Moore
Milan
2 /10 Poor
Reviewed: Friday, April 18, 2025
Incorrect address
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Todd Southey
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Very convenient
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Christ Austen
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Very satisfied.
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Yetta Twain
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Friendly service with detailed explanations.
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Genevieve
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
The service was enthusiastic and the explanation was detailed.
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Pandora Harte
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Very satisfied. The pickup process was quick, and existing scratches on the vehicle were clearly marked.
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Allen Bertram
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Hertz, being a large company, generally provides good service at their locations. At 9 AM, there was no queue, and there were two staff members available. Although they tried to upsell insurance, you can simply decline it. They were able to fulfill my booking requests, and the staff spoke decent English. I originally booked a Fiat 500 manual, but they didn't have the car available. They first asked if I wanted to upgrade to a Fiat 500 automatic for a fee, which I declined. Eventually, they upgraded me to a compact SUV from a brand I hadn't heard of, DR., which upon research turned out to be a rebadged Chery Tiggo. Considering that I would be driving mostly in the Swiss countryside, the higher ground clearance was acceptable. The car had over 40,000 kilometers on it but was in good, clean condition. If I had been driving mainly in Italy, I would have rejected it due to the challenges of parking a vehicle of that size in urban areas.
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Beryl Wollaston
Milan
10 /10 Excellent
Reviewed: Friday, April 18, 2025
Smooth process.
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