When returning the car, I was charged 250 euros for a minor scratch that I couldn't prove existed before pick-up. The staff didn't inspect the vehicle with me when I picked it up.
Overall, the service was pretty good. However, the car was not ideal; it was covered in scratches and dents, and taking photos of all the damage was almost impossible. It was an old car with 80,000 kilometers on it. When renting, I informed them that I had already purchased full coverage from QEEQ, and while their attitude cooled immediately, they didn't push additional insurance. During pickup, I saw several cars in the parking lot with smashed windows, which made me quite anxious. Wherever I parked, I made sure to clear the car of all belongings, fearing break-ins. When returning the car, the staff thoroughly inspected for damages using a tablet that showed the vehicle's previous condition. Since there were no new damages, everything was fine with no issues. My worries were eased a bit, though I'm still waiting to see if there will be any traffic fines later. I suggest QEEQ remind customers renting cars abroad to bring a phone mount. I forgot mine this time, and it was extremely inconvenient.
The car assigned to me had only 50,000 kilometers on it, but the roof was full of dents, there were scratches all around, and the bottom corner of the right front door was damaged. Of course, these damages did not affect driving. What truly impacted the drive was that a tire got punctured and leaked air during the trip. This car didn’t have a spare tire, and using tire sealant and inflating it didn’t work, so I had to find a repair shop. They refused to patch it and only replaced it with a used tire at my own expense to get me back to the rental location. However, the rental company wasn’t satisfied with the replacement tire and charged me for a new one. Both charges are currently being processed through insurance claims, and I hope it gets resolved smoothly.
“Use Centauro only if really worth it. Prefer others, nicer and closer to airport”
About Centauro:7.0/10
The counter staff included a man named Dario, who managed to be very unpleasant, even though everything was in order and there were no complications with order or payment. Tried really hard to make us pay additional insurance. No help at all to get the car our of their over-packed garage. AND they are closed 2300-0700.
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