They arbitrarily added extra insurance. After returning home, I found the bill was incorrect and there were additional charges on my credit card. This is unacceptable.
Landed at Orlando airport at 9 PM and quickly found the Dollar counter, but there were a lot of people. We waited in line for about 40 minutes before it was our turn. The service attitude was decent, but the car was just okay. They gave us a Jetta with 80,000 km (similar to a Passat in our country). The power was average, and the car condition was just okay. We got into a minor accident at the hotel entrance after leaving the airport. Since we needed to go through insurance, we waited for the police to write a report. During the return, there was no extra charge. We don’t know if there will be additional charges in the future.
“Overall ok experience, I was forced to pick up a different vehicle at a higher price.”
About Dollar:6.3/10
Overall ok experience, I was forced to pick up a different vehicle at a higher price, as I was late to pick up, and they try to up sell a vehicle at higher cost
Great location. Great employees. No pressure at pick up. Good service when email and call queries made. Only downside was a long queue at car collect.
About QEEQ:9.0/10
We will use again. Thank you
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