The car rental and related insurance fees were fully paid on the Zuzuche website. However, at the local store, I was required to pay an additional 100 AUD deposit...
Pick up and drop was quick and easy. Car was new and perfect for our trip, opted for a larger SUV so that we had a bit more comfort and was super happy with the price and glad we made that choice.
Car was dirty. Car was different to what we booked and we were given a much bigger car so tried to change it but the girl had left the office. No one was there to answer the phone, even the call centre called them and they didn't answer. She was gone for over 30mins while we waited. We had to take the car and it was dirty everywhere even with crumbs in the front. The lady on the call centre wasn't helpful either. We never got compensation or a call from the pick up office despite leaving the complaint with the call centre.
About QEEQ:8.0/10
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