My flight arrived early, so I picked up the car half an hour earlier than scheduled. I was charged an extra day's fee without being informed. I only found out when returning the car. If they had told me, I could have waited half an hour. Such petty behavior from a big company!
Hertz at Malpensa airport poorly organised. Car over 1 hour late to pickup from booked time. Car was cleaned inside but outside was filthy and muddy when we picked up and only had 3/4 of a tank of fuel. We washed the car clean ourselves on the first day we picked it up. Disappointed
About QEEQ:10.0/10
Everything went smoothly and professionally with the booking of the car through EasyRentCars.
Using Hertz for car renting in US a great pleasure.Italy is a totally different story.Customer service is very poor.My car broke down 40 minutes after pick up.Getting in touch with someone who at list speaks some english is almost impossible.After being stranded in the middle of nowhere for several long hours we finally got "road assistance".They simply picked they broken car and .....left us on the street with the luggage and kids in the dark.Next day,we got condition report claiming that we broke the driver side mirror with the pictures dated two weeks before we even arrived to Milan.To be even more confident.....they photoshoped my signature below....Really hard to believe,i know,but this is what my family had to come accross with.Stay away....or at list be extrimely carefull....
At the end,got the full invoice,like i used the vehicle the entire time...
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