The car I received was not the same as the one I rented. I rented a BMW 1, but I got a Peugeot instead. There were additional fees as well, which made me feel cheated.
I suggest not to buy QEEQ's full insurance. The deductible is 10,000 yuan, and upon arrival at the rental site, you have to pay an additional 1,000 yuan or so for it to be considered full insurance.
The rental counter staff kept pushing us to buy insurance and threatened that we would have to pay 1600 Euros for any collision if we didn't buy their insurance. No matter how much we explained that we've already bought comprehensive insurance in our home country, she didn't understand and insisted that we would be responsible for any damages.
The local staff are quite accommodating. We arrived early and they allowed us to pick up the car after a quick greeting. Both pick-up and return processes were smooth. They also suggested adding some insurance for 4 euros a day, which made us feel more secure.
I clearly bought full insurance and the order specified that collision insurance was included. However, at the pickup, they insisted that I didn't have collision insurance and if there was any damage, I would have to pay 1600 euros. They forced me to buy collision insurance again!
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