ME dieron un coche inferior al reservado y AUTOMATICO y yo habia reservado MANUAL y me engañaron me dijeron que me daban un manual de categoria inferior y cuando llegue al parking despues de discutir me habian dado un coche inferior y AUTOMATICO
The rental company required purchasing their insurance at pickup, which I declined. There was no prior notice about the change in vehicle model. After completing the paperwork and receiving the car key, everything thereafter was self-service. The car provided was a Mercedes A180D instead of the Volkswagen T-Cross, and I was quite worried about scraping the undercarriage while driving on small roads. The staff at the return location were very friendly.
Picking up and returning the car was quite convenient. The vehicle was spacious, and aside from the unpleasant odor from the air conditioning, everything else was fine.
The reserved car model was not available at the store, and the staff forced an upgrade with extra charges. Thankfully, after contacting the Zuzuche customer service, Zuzuche covered the upgrade costs. Later, I found out this is a common practice in Spain during peak seasons, where they attract customers with low prices and then force upgrades.
Overall it's fine, the car is in decent condition. However, purchasing insurance at the counter is very expensive. Consider carefully whether to buy online or at the counter.
Budget is pretty good. They asked once about insurance, and we said we don't need it, so there was no upselling. The car had some scratches and dents, which were pointed out during pickup. During return, the staff inspected the car condition and checked the fuel receipt. Everything was fine.
The original reservation was canceled by the Alamo city branch because I arrived at the pickup location over an hour late, and they charged me the full rental fee. The Zuzuche platform also failed to inform me in advance that exceeding one hour would result in being unable to pick up the car and having to pay the full amount. It turns out Alamo has such unfair and shameless terms, which were only mentioned inconspicuously in the contract. Moreover, the Alamo staff were extremely arrogant and seemed to take pleasure in the situation, likely making considerable profit from such practices. In the end, there was no way to claim compensation, and I had to make a new booking on-site. Caution everyone to avoid Alamo!!!
The original booking was canceled entirely and all fees were charged because I arrived at the Alamo downtown location over an hour late. QEEQ did not inform me in advance that arriving more than an hour late would result in being unable to pick up the car and having the full amount charged. Such unreasonable and shameless terms were only subtly mentioned in the contract. Additionally, the Alamo staff were very arrogant and showed schadenfreude, seemingly profiting well from such practices. Ultimately, there was no way to claim compensation, and I had to place a new order on-site. I strongly advise everyone to avoid Alamo!
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