I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.
I booked a car for 10:00 PM, but they closed at 10:00 PM without any notice or contact. I only got the car the next morning at the airport without any compensation. I clearly stated that I didn't want any insurance, but they still added basic insurance. Be sure to read carefully before signing!
“Fortunately, there was no one on line ahead of me at the counter. that made the process very easy”
About Thrifty:10.0/10
Car did exceed my expectations. I would have preferred to "skip the counter" and go straight to
the pick-up lot - which I usually do as a Thrifty Blue Chip Member
About QEEQ:10.0/10
I was unable to take advantage of a $30 "discount coupon" mentioned in a subsequent email.
Total cost was $94US but I saw a A$400+ charge on my credit card. No damage to car before or after and returned with a full tank. Looking for a credit in days to come, never advised that a holding amount would be taken.
About QEEQ:8.0/10
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