When picking up the car, we clearly stated that we don't need additional insurance as we had already bought it in China! But they still added expensive insurance! The confirmation form was in Italian, and we didn’t check it carefully before signing! That was really careless of us!
1. Reserved a Mercedes A-Class but got a Ford instead.
2. On-site, they pushed various insurance products.
3. The return location is extremely hidden and very hard to find. I drove around the airport 6 times!
4. When I had issues at the return location, I called the company, but nobody answered.
1. Inaccurate pricing: They said additional insurance is €25, but it's actually €35.
2. Disorganized vehicle arrangement: I carefully selected a small car, a Yaris, with 5 seats and enough trunk space for luggage before ordering. When I arrived at the store, they first gave me a manual two-door A3, and then switched to a 4-seater Smart, which couldn't fit my luggage. Terrible.
Avis's company. They messed up with insurance and scared me off. The rental was 800 yuan, but the insurance they sold was 260 euros. The front desk service was extremely impatient and discriminated against Chinese people. I returned the car 10 days ago and still haven't received the deposit back, whereas Hertz returned it on the third day after I returned the car.
Did not get the car that I’ve payed for, also not automatic gear available at the pick up, so we couldn’t add an extra driver
About QEEQ:10.0/10
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