Unexpected charges with no proactive invoice provision. Costs are unclear, the service is poor, and even after multiple follow-ups for charge explanations and the invoice, there have been long delays with no resolution!
The car I rented broke down shortly after I started driving it. I rented the car at noon at Gold Coast Airport, and less than an hour later, a spare tire fell out from the bottom of the car. QEEQ helped contact the car rental company for roadside assistance, but after waiting for 3 hours, no help arrived. The next morning, we found a car rental outlet in the city, but it took over an hour to replace the vehicle. This completely disrupted our travel plans, wasting an entire day. This car must have had issues when handed over, but they were not detected during inspection.
Like: Staff were friendly at both pick up and drop off. Car was in great condition and very clean. Super fuel efficient too which was a bonus! Stayed a week and didn't even use $80 worth of fuel with LOTS of driving! Have used Europcar before and wouldn;t hesitate to use them again Dislike: Nothing, systems are good, staff are great, prices are awesome!
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Relevant Reviews on Europcar GOLD COAST COOLANGATTA AIRPORT
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View more >Dislike: Nothing, systems are good, staff are great, prices are awesome!