Zuzuche is honestly a huge scam. I do not recommend anyone using it. The rental company scammed me for over 300 euros. When I reported it to Zuzuche, all I got was customer service shirking responsibility. After this review, I am uninstalling this scam app for good. It is truly a rip-off, and the customer service is utterly useless, constantly shifting blame. I spent thousands of RMB to learn this lesson, so everyone, please do not rent cars from this platform. Remember, do not, do not, do not! Use foreign apps directly; this platform is unreliable. Unreliable, unreliable! Important things must be repeated thrice! Wealthy folks who don't mind wasting money can ignore this real review, but I cannot, as I have to watch my budget. Hands down~
Both renting and returning the car went smoothly. There was no push to buy insurance. We had a minor scratch when returning the car, but the staff didn't charge us for it, which was a relief.
The return service was acceptable, but the pick-up in Madrid was problematic as we arrived at 12:30 AM and no one was working. The next day, they gave us a hard time and refused to accept a Chinese credit card for the deposit, wasting hours of our time. It was a terrible experience with very rude staff.
It was extremely slow. There were only two people ahead of us, but it took about an hour and a half from the start of the queue to getting our car keys.
The check-in process was quite slow. Maybe that's just the typical work pace in Spain.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Budget Madrid Barajas Airport T1 T4
Audrey Salome
-
-
-
-
View more >Brook Horace
-
-
-
-
View more >Owen Thorndike
-
-
-
-
View more >Claire Eugen
-
-
-
-
View more >Audrey Salome
-
-
-
-
View more >