The attitude, service speed, and patience of some rental company staff towards Asian or Chinese customers are questionable! There are significant differences compared to how they treat Western customers in similar situations!
When I rented the car, I added a GPS, thinking it was integrated into the car. So I took the keys and went straight to the car, only to find out later that the GPS was a separate device rented at the counter.
The employee at the rental counter didn't give me the GPS device even though I was charged for it, causing me to spend 30 minutes looking for it in the car. After asking nearby staff, I learned that the GPS is a separate device and needs to be collected at the counter. I had to run back to the rental counter where the embarrassed employee admitted they forgot to give it to me, wasting my time.
It turned out the car had Apple CarPlay, which I connected to my phone, allowing me to use Baidu/Google Maps. This was much more reliable than the rented GPS, which I ended up not using at all, wasting the GPS rental fee.
Booked a mystery car and was thrilled with the car we had. Superb service at Avis desk at Sydney airport.
About QEEQ:10.0/10
Happy
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