The company forgot to inform me that they are completely closed on Sundays, so you need to be careful when returning the car. For third-party bookings like from Zuzuche, you can only pick up the car at the scheduled time, at most half an hour in advance.
I'm quite satisfied with the company. Their prices are reasonable compared to other rental companies, and there's no mileage limit, which is great. The only downside was the time it took to handle the paperwork—over half an hour. As it was my first time renting a car abroad, and being a female with not-so-good English, I couldn't understand a 1000-Euro charge, fearing it was an extra insurance fee. After much communication, another male staff member finally explained that it was a deposit in case of an accident. Once I understood, I was relieved. There were no extra insurance charges, and the car pickup was smooth. Returning the car was easy and took just a few minutes! I'll choose their company again if I get the chance.
Picking up the car was easy, but returning it after hours meant no one inspected the car in person. The next day, the rental company claimed there were scratches and withheld 2500 from my credit. Still in communication with customer service...
There were no cars available on the pickup day, or they wanted to give me a downgraded 308 even though I booked a station wagon. I tried other rental companies, but I didn't have time to wait any longer. I needed the car urgently that day, otherwise, I might have checked other nearby rental places.
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