CAR RENTAL REVIEWS ON ENTERPRISE IN PARIS

Not bad

Very deceptive. There was no clear notice about the high charges for exceeding 750 kilometers. I rented for 3 days and exceeded by 260 kilometers, resulting in an additional charge of 258 euros. Terrible platform and rental company.

I booked an Opel Insignia but got a Peugeot 2008 instead. One is a midsize sedan and the other is a compact SUV. The rental company told me they are in the same category.

Fairly satisfied

Very satisfied!

The staff was very friendly and even recommended a local app.

Average

The gas tank was only a quarter full, which was inconvenient, and the wait time for picking up the car was long.

The service at the Enterprise branch in Paris airport was excellent, and the pick-up and drop-off process was straightforward and quick.

Unjustified charges

The car pickup was convenient, but there was a bit of a line.

Average experience. They didn't have the same class of car. Only a license older than 7 years is eligible for the so-called equivalent DS car; otherwise, they downgrade.

Quite good

It's okay.

Easy booking process

Very satisfied. The staff at the store isn't fluent in English, but communication was smooth using Apple's built-in translation app.

There were very few people, and the process was straightforward. The service attitude was excellent, and there was no pressure to purchase additional services.

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

Very satisfied, they even upgraded my car for free. The car was new (only 6000km when I picked it up).

Excellent service! The staff spoke good English and had a great attitude. They helped solve many issues.