“The vehicle was was fine. The drop off and return of deposit were not”
About Enterprise:9.0/10
vehicle was fine. Drop-off point details were a mistake. No drop-off point at location shown on contract. spent some time finding out correct drop-off point and then driving there. Have complained to Enterprise. £200 deposit has not yet been returned, but no reason for it to be retained
The store deceived customers. We booked a Mercedes on the app but were given a Peugeot 308. Currently, the customer service of the rental app is helping us negotiate a refund. We are waiting for the result.
The car rental shop next to the Tesco supermarket in Cheltenham, UK is very convenient and efficient for both picking up and returning the car. Very professional, and the vehicle was new. The return process was simple and everything went smoothly.
Like: Female staff member on pick up desk on Friday night and then on drop off service on Sunday afternoon was extremely helpful polite and efficient - thank you
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