Wait was a little longer than I would have liked but once I was served by Will, it was a very smooth and quick process. Drop off was very quick indeed and Harry was very helpful.
In September last year, they provided me with a car whose brake pads were severely worn and unsuitable for driving! After driving just over 50 kilometers out of London, I had to replace the brake pads, which disrupted my schedule for the entire day. We requested compensation, but there has been no response to this day!
Upgraded insurance offline, but the staff didn't clearly explain the third-party deductible. The store contract did not provide the policy's wording, making it unclear. In the end, the deposit was deducted due to a third-party claim, and no explanation was given for the deduction.
Enterprise offers great value. Since the large company didn't have automatic small cars available at that time, they upgraded us for free to a brand-new 2024 larger car with unlimited mileage. The car was excellent to drive, equipped with assisted driving and CarPlay. Highly recommended!
Although my flight was delayed, they kept the vehicle for me. However, they still tried to sell me driving insurance. The fuel tank was only half full, so I had to refuel before hitting the road.
We arrived a bit later than the scheduled pickup time, yet there were no cars available. After completing the paperwork, we had to wait over ten minutes for the car to return.
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