I initially didn't notice it was an electric vehicle until I reached the counter. Since they required the car to be fully charged upon return and I feared I wouldn't have time to charge it then, I switched to a gasoline car, which cost an additional $45 per day. The rental company was not well-prepared; there were no cars available in the lot, and we had to wait for over an hour for cars to be delivered.
Actually, it's quite convenient. However, the fees charged at the front desk are not very clear. We should pay for the car upgrade, but I really don’t understand why the other fees need to be paid. I've even forgotten what brand of car I swapped to.
There was a bit of a queue at the counter, but they had four counters open. The guy who helped me was very nice, didn't try to upsell, and explained everything clearly. Just had to wait a bit long for the vehicle, about 20 minutes.
We arrived at Boston Logan Airport at 5:30 AM on September 10th and headed straight to the rental counter. There weren't many people early in the morning. A golden-haired representative, who initially appeared friendly, turned out to be quite the opposite. She aggressively recommended EZPASS, claiming all East Coast highways required it, and it would cost $15 per day, adding up to $70. She went on for about 40-60 minutes. Although we have good English, we insisted we didn’t need it as Google Maps could avoid toll roads. We had experience from a previous West Coast trip. After resisting the service for an hour, her attitude shifted. She asked if we had additional drivers to include in the contract. Thinking it was like Hertz, we added my wife. She briefly mentioned 'more money' for the extra driver without specifying the amount. We received two contracts, and something felt off. Before leaving, I reviewed them and noticed our bill, which should've been around $110 with one-way fees and taxes, was $190. Other people had lined up, so we waited and inquired. She claimed she informed us about the extra costs, yet didn’t specify the amount. We requested a cancellation, intending to have just one driver since the extra cost was unnecessary. She refused and insisted it couldn’t be canceled at her counter, only at the pickup location. Before leaving, I took a photo of the counter, but she demanded its deletion, fearing trouble on-site so we complied. At the pickup location, her supervisor assisted with the cancellation. A waiting customer informed us she mocked us after we left, wishing we'd be fined on East Coast toll roads. He also found her very rude. Sorting everything took two and a half hours, a nightmare. Later, we realized EZPASS was unnecessary, showing she set two traps after failing to sell it. Strongly complaining about the service of the 'pretty' representative on duty from 5:30 to 7:30 AM on September 10th at Boston Logan Airport. Her attitude was terrible!
The staff were very patient and the recommended additional options were quite practical. Pickup was very convenient with a good selection of vehicles, all in excellent condition. Overall, very satisfied.
About QEEQ:8.0/10
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