The staff was very friendly, but he only received the order from Zuzuche when we arrived at the store. The originally booked Volvo wasn't available, so we were given a lower-tier Geely instead, but the actual payment amount remained the same.
There weren't many people when I arrived. After waiting at the counter for a while, the staff appeared. He was quite nice. Bought full insurance at the office; they mentioned there was a discount.
They didn't give me a Volvo, instead I got a CX-5 with 120,000 kilometers on it. Clearly, it's not the same level of car, right? I arrived at 9 AM to pick up the car, but the staff only showed up at 9:30 AM. Since another person had just returned their car, they took it for cleaning, and I ended up waiting for over an hour. The staff brought the car directly from the car wash. The car itself wasn't too dirty, but they still charged me 40 GEL for the car wash.
The store is easy to locate, but there was no one there. You need to call in advance for both pickup and drop-off. Make sure to wash the car before returning it; otherwise, the station may charge you.
Having rented cars in 64 countries, this was the worst experience ever. I rented four cars from this company, and two of them were downgraded. A large MPV was replaced with a Toyota Prado, and they argued it is still a 7-seater like the MPV we booked! The worst part was, despite purchasing full insurance at the rental company when we picked up the car, when returning it, the Prado had a scratch less than a centimeter long, and the company claimed that we didn’t report it to the police or the insurance company, so the insurance was invalid, and we were forced to pay 1050 Lari (approximately 3000 RMB). This was the first time I heard that you need to report even without an accident. This company is just a Europcar franchise, full of tricks and lies. Their reviews on Google are all negative, which you can check yourself. If you plan to rent a car in Georgia, avoid this company to prevent any trouble; otherwise, you're likely to get caught in their schemes.
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Relevant Reviews on Europcar in Georgia
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