The staff at the desk were welcoming and spoke good English. However, we were charged more for a larger size car as the staff informed us that no cars in our booked category with built-in Satnav were available. This added to the cost of our hire.
Awful rental company, first bad experience after years of renting. They secretly added various insurance charges totaling nearly 200 euros; can't even file a complaint. Terrible.
We had a great experience with the car we booked online. The staff on the counter in Carcassonne was very friendly. All went well with drop off.
About QEEQ:10.0/10
Cannot remember much of booking car as it was a few months ago but it must have been easy enough as I don't remember having any problems with it.
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