Hello,
Very bad experience with Budjet Serbia!
While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office.
We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract.
After returning the car Budget send us invoice with charging additional 12Euro tax.
After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it!
We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand!
I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty.
I was shocked from service like this from big company like Budget.
I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ.
Thanks in advance,
Michael
About QEEQ:8.0/10
Hello,
Very bad experience with Budjet Serbia!
While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office.
We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract.
After returning the car Budget send us invoice with charging additional 12Euro tax.
After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it!
We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand!
I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty.
I was shocked from service like this from big company like Budget.
I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ.
Thanks in advance,
Michael
Reply by Qeeq: Thank you for providing your review of QEEQ. We sincerely apologize for the negative experience you encountered. It would be highly appreciated if you could kindly furnish us with more specific details and any relevant documents pertaining to the matter. We will promptly assist you in conducting a thorough investigation with the supplier involved. Thank you for your understanding and continued support.
When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit.
About QEEQ:10.0/10
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