Extremely satisfied. The car was a brand new model with only 2000 kilometers, and the staff provided professional and efficient service. There were no hidden fees. During this self-drive trip, the undercarriage was scratched, but the return process was handled professionally. The full insurance covered the undercarriage and glass, which was absolutely necessary and ensured a smooth experience. The car had great power and was clean and tidy. It was an unforgettable journey.
Convenient and efficient. They provided a thorough introduction before picking up the car. The inspection process was very smooth, and any existing damages were clearly marked in advance, so the handover was completed quickly.
When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit.
Overall, it was quite good. We had an early flight, and although the office officially opened at 8 AM, they started processing at 7:35 AM without any extra fees. They acknowledged that we already had insurance and did not try to upsell us. Both pickup and drop-off went smoothly without unnecessary delays or hassles. The only downside was that they gave me a Hyundai economy car instead of the Polo I requested since it was unavailable. Honestly, driving it wasn’t ideal, but the car was very new, with only 20,000 kilometers on it, so I accepted it reluctantly. In Bosnia and Herzegovina’s mountainous roads, a diesel car would be better. This small car struggled a bit but managed to complete the journey. As of now, the deposit pre-authorization hasn’t been lifted yet, and I reckon it’ll take another month.
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