The vehicle's condition wasn't great. The engine warning light came on while driving, the wipers were almost unusable, and the door lights didn't work well. The main issue was: the insurance claimed on the rental order wasn't included (though I had bought full insurance). It didn't cover even the most basic theft, collision, or any amount of protection... I had to keep calling home to sort this out but got nowhere! It wasted a lot of my time, and I was charged an extra $20 late check-in fee at my accommodation because of this. The rental cost also didn't match; the prepayment wasn't recognized by the rental company, and I had to sort it out again after returning home...
I booked a Prado model on QEEQ, but when I arrived at the store, they didn't have the Prado at all. They only had a Renault SUV, which was much smaller, and there were no other options. When I asked the store, they told me to communicate with the website, saying the online information might be inaccurate. I understand that they might not have a Prado, but they clearly stated that they would provide a comparable model. Anyone can see that a Prado and a Renault are not the same size. I hope you can communicate this better. If a vehicle is unavailable, don't write it on the website!
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