Ordering and picking the car perfect. Returning the car annoying and infuriating.
a.ben tzur
Germany
Reviewed: Wed, Jan 29, 2025
About Buchbinder:10.0/10
It wasn't Buchbinder (they were bought by Europcar?).
Be careful in the return process because they will "find" you an invisible scratch that you will never be able to trace (like under the baggage hood) to charge you for handling and fixing fees.
The staff didn't seem friendly or proactive. When I asked why the car differed from my reservation, they responded that they didn't know because I booked online.
Although there were few staff and I had to wait in line for an hour, the female employee was very patient.
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Ordering and picking the car perfect. Returning the car annoying and infuriating.
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