The car door was loose, and the audio system was broken. We requested a car change, but they initially insisted there was no problem and blamed us for not knowing how to use the car. Eventually, they just ignored us. The radio was filled with static the entire trip, and the door was unstable, making it very unsafe. This ruined our experience and we were extremely dissatisfied with the rental company's service attitude!
The car came with alot of scratches and marks on the body, despite being relatively new with low mileage.
Second let down was that this car’s (Persona) cabin is much smaller than it looks from the outside, the back passenger wouldn’t sit comfortably if he’s taller than say 5.10”.
What I like about this rental company was that they don’t make you wait for pick-up and drop-off. They’re professional, give clear instructions with directions for pick-up (few days before via sms) and when you’re there to collect the car with about almost everything you need to know on local driving.
“They will call later to charged for petrol despite the petrol was full during the drop off process.”
About ASIA CAR:7.0/10
I was told everything was good when drop off. The car was examined carefully by the drop off staff and I was told all was good.
Afterwards, received call stating the petrol was not full despite filling the petrol full and bar was full during the drop off process and charges extra for petrol. I don't have time to return to the drop off/argue as already boarding for my flight.
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