In September last year, they provided me with a car whose brake pads were severely worn and unsuitable for driving! After driving just over 50 kilometers out of London, I had to replace the brake pads, which disrupted my schedule for the entire day. We requested compensation, but there has been no response to this day!
When picking up the car, I was told that the seven-seater business car I booked was a manual (even though I specifically noted automatic). They then replaced it with a Volvo XC40, but my luggage didn’t fit. The staff who handed over the car had already left for the day, and I was so anxious. Luckily, a kind guy helped me switch to a Mercedes B200, which managed to fit all the luggage.
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