Unreasonable extra charges! The car rental company offered the choice to return the car with a full tank or not, but despite refueling to a full tank, we were still charged over 100 euros! Throughout the trip, the fuel we purchased ourselves cost far less than these additional charges. During the return inspection, the engineer confirmed everything was fine but then turned around and deducted money from us, demanding fuel receipts. It’s absurd because self-service fuel stations don’t issue receipts! Honestly, AVIS uses their size to exploit customers. Extremely disappointing!
I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?
The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me.
Most importantly, I ended up paying almost double the rental fee, which was very irritating.
Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!
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