Thrifty staff are very limited, you have to figure out everything on your own. No one explains anything to you, and their attitude is very poor. The vehicle was not the model I booked, and when asked about it, nobody seemed to know.
The waiting time wasn't long, but a Thrifty employee added an unknown insurance to my rental without my consent, costing over $30 for three days. They also tried to sell us a full tank of gas. When we refused, saying we wouldn't need that much fuel, they lied, claiming we'd need a full tank to visit Haleakala National Park. In reality, our three-day trip, including the Road to Hana and Haleakala National Park, only used half a tank. This kind of irresponsible sales tactic is infuriating. The car itself was good, both in terms of performance and condition, which I was satisfied with.
I loved that we could pick any car at pickup and apart from a long wait to see the client representative it was a brilliant experience
About QEEQ:10.0/10
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