Overall service was good. The waiting time for picking up the car was quite long, and there were upselling attempts for upgraded models and insurance, which I declined. The car was fine and there were no issues during the trip.
The attitude was okay, but they pushed insurance sales and an extra $100 was charged. They said it was for emergency assistance in case of an accident, but we declined and still got charged.
The Thrifty location in Seattle requires a shuttle bus ride. Since it was off-peak, the wait time wasn't long. However, due to the staff not recognizing the insurance contract provided by the rental company, there were additional expenses beyond what was originally expected.
Like: Thrifty was efficient and the car was clean and good quality. Dislike: There was no help with luggage in and out of the car.
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View more >Dislike: There was no help with luggage in and out of the car.