The pickup process was easy, very satisfied.

Although they did try to sell insurance, it wasn't incessant and the staff remained very polite.

Charged an extra 500 CAD after returning the car, no reason given so far.

The staff had a good attitude and the process was smooth.

The staff were friendly and clearly explained the vehicle's condition. They were also very patient when helping with the return process. Although the provided car model was different from the one I booked, it was even better. There were no additional sales or unclear charges.